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TOURS IN PHUKET
General Recommendations
For all excursions, we recommend bringing a photo or copy of your passport (it's best not to bring your original passport) and money for personal expenses (temple entrance fees, souvenirs, tips, etc.).
A temple cape (to cover knees and shoulders for women) is required for temple tours.
A towel and a change of clothes are required for elephant bathing and water park tours.
Meals are not included on sightseeing tours and other short programs.
Please remember the voucher you received upon booking (photo or paper) and do not leave your belongings in the transport (boat or minivan).
The agency and carrier are not responsible for any items left behind and will not deliver them.
For all excursions, we recommend bringing a photo or copy of your passport (it's best not to bring your original passport) and money for personal expenses (temple entrance fees, souvenirs, tips, etc.).
A temple cape (to cover knees and shoulders for women) is required for temple tours.
A towel and a change of clothes are required for elephant bathing and water park tours.
Meals are not included on sightseeing tours and other short programs.
Please remember the voucher you received upon booking (photo or paper) and do not leave your belongings in the transport (boat or minivan).
The agency and carrier are not responsible for any items left behind and will not deliver them.
IMPORTANT!
Working hours: daily from 09:30 to 21:00. All requests and inquiries are processed only during working hours.
If a one-day excursion is canceled or the date is rescheduled less than 24 hours before the start of the program, a penalty is withheld by the carrier from 50% to 100% of the tour cost (depending on the carrier’s terms) even upon presentation of a certificate from a hospital (certificates from private clinics are not accepted).
Rescheduling the excursion date is possible only upon presentation of a certificate from a hospital (for all tourists).
In all other cases the excursion is considered completed.
Changes in the booking of a one-day tour at the tourist’s request - replacement of the excursion with another, rescheduling the departure date (subject to availability with the carrier), departure time, hotel name, etc. - are possible only once; requests are processed during working hours (from 09:30 - to 21:00) and no less than 24 hours before the program start according to the voucher.
Rescheduling an excursion due to rain is not carried out. In case of a storm warning, the carrier cancels the trip, the excursion date is moved to a convenient day for the tourist (subject to availability for that date) or a full refund is made.
In other cases the excursion is conducted.
If the tourist did not show up for the excursion at the appointed time or was late for the pick up time - payment is not refunded.
In case of cancellation of two-day or three-day tours (sea or land) the carrier has the right to withhold the cost of hotel accommodation or the payment in full (cancellation rules differ among carriers. If the possibility of cancellation is important to you, please clarify the terms at the time of booking).
Some two-day and three-day tours to Cheo Lan Lake are not subject to cancellation less than 30 days before the tour date (hotel and raft house conditions).
The Full Moon Party tour can be canceled or rescheduled no later than 10 days before the tour. For later cancellation a fee of 100% is charged.
A refund in these cases, even upon presentation of a certificate from a hospital, is impossible. For you, the hotel, a seat in the transfer, etc. are booked and paid; take this into account when choosing and purchasing the excursion.
In case of cancellation of an individual sea or land tour the cost is not refunded.
If a one-day excursion is canceled or the date is rescheduled less than 24 hours before the start of the program, a penalty is withheld by the carrier from 50% to 100% of the tour cost (depending on the carrier’s terms) even upon presentation of a certificate from a hospital (certificates from private clinics are not accepted).
Rescheduling the excursion date is possible only upon presentation of a certificate from a hospital (for all tourists).
In all other cases the excursion is considered completed.
Changes in the booking of a one-day tour at the tourist’s request - replacement of the excursion with another, rescheduling the departure date (subject to availability with the carrier), departure time, hotel name, etc. - are possible only once; requests are processed during working hours (from 09:30 - to 21:00) and no less than 24 hours before the program start according to the voucher.
Rescheduling an excursion due to rain is not carried out. In case of a storm warning, the carrier cancels the trip, the excursion date is moved to a convenient day for the tourist (subject to availability for that date) or a full refund is made.
In other cases the excursion is conducted.
If the tourist did not show up for the excursion at the appointed time or was late for the pick up time - payment is not refunded.
In case of cancellation of two-day or three-day tours (sea or land) the carrier has the right to withhold the cost of hotel accommodation or the payment in full (cancellation rules differ among carriers. If the possibility of cancellation is important to you, please clarify the terms at the time of booking).
Some two-day and three-day tours to Cheo Lan Lake are not subject to cancellation less than 30 days before the tour date (hotel and raft house conditions).
The Full Moon Party tour can be canceled or rescheduled no later than 10 days before the tour. For later cancellation a fee of 100% is charged.
A refund in these cases, even upon presentation of a certificate from a hospital, is impossible. For you, the hotel, a seat in the transfer, etc. are booked and paid; take this into account when choosing and purchasing the excursion.
In case of cancellation of an individual sea or land tour the cost is not refunded.
REPLACEMENT
RESCHEDULING
CANCELLATION
RESCHEDULING
CANCELLATION
Pregnant women are prohibited from sea excursions by speedboat, active programs (rafting, rope parks), and elephant riding. They are allowed on air tours only with a medical certificate with a doctor's clearance. Tell us about the pregnancy and we will offer you an alternative (a big boat or a land excursion). If you did not inform us, you assume responsibility.
Money is not refunded if the carrier did not admit you to the excursion or you changed your mind.
Sea excursions are also prohibited for children under 1 year old and for people with musculoskeletal disorders.
Money is not refunded if the carrier did not admit you to the excursion or you changed your mind.
Sea excursions are also prohibited for children under 1 year old and for people with musculoskeletal disorders.
OUR CONTACTS
Contact us with any questions
Contact us with any questions
Company name: IVAN &DURIAN Co.Ltd.
Contact phone: ++66949944047
E-mail: ivanduriantour@gmail.com
30/9 Kata Rd, Karon, Mueang Phuket District, Phuket 83100
89, 2 Sai Kor Road Pa Tong, Kathu District, Phuket 83150
TAT License No. 32/01815
Contact phone: ++66949944047
E-mail: ivanduriantour@gmail.com
30/9 Kata Rd, Karon, Mueang Phuket District, Phuket 83100
89, 2 Sai Kor Road Pa Tong, Kathu District, Phuket 83150
TAT License No. 32/01815
Our location on KATA Beach
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Our location on Patong Beach
Not a public offer.
Prices, itinerary, and terms may change depending on the conditions of the carrier, hotels, seasonality, weather conditions, natural disasters, and other factors.
Prices, itinerary, and terms may change depending on the conditions of the carrier, hotels, seasonality, weather conditions, natural disasters, and other factors.
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